Returns & Exchanges

Return Policy

We have a return period of 14 days. This means that you must return your item within 14 days of receipt. The item must be returned within this period.

Return Conditions

To be eligible for a return, your item must:

Be in the same condition as received
Be unworn and unused
Have the original labels attached
Be in the original packaging

You will also need your receipt or proof of purchase.

Starting a return — follow these steps:

Go to your account on our website and log in
Go to My Orders and select the order you want to return
Click Request Return and follow the steps
State the reason for your return
Submit your request

After completing the steps, you will receive a return form from us by email with instructions on how and where you can return the package. The return shipment must be arranged and paid for by the customer. The customer is responsible for purchasing a return label and for correctly shipping the package until it has arrived with us. Items returned without an approved return request will not be accepted.

Return Costs

The return shipping costs are at the customer's expense.

Damage and Problems

Inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. We will resolve this for you as quickly as possible.

Exceptions — Items That Cannot Be Returned

Sale items
Gift cards
Earrings (for hygiene reasons, due to direct skin contact)
Caps, Hats & Headbands (for hygiene reasons)

Other jewelry and accessories can be returned within 14 days, provided they are unworn and in their original packaging with labels.

Exchanges

The fastest way to get the desired item is to return the current item and order the new item separately once the return has been accepted.

Refund

As soon as we have received and inspected your return, you will receive a confirmation. Upon approval, you will automatically be refunded within 10 business days via your original payment method. Please note that your bank or credit card company may require additional processing time.

Have you not received a refund after 15 business days? Then contact us at atelierarenashop@gmail.com.